Reserve Bank – Integrated Ombudsman Scheme

RBI Integrated Ombudsman Scheme

1. A single facility for redressal of grievances against RBI regulated entities
2. If the grievances are not redressed within 30 days or are not satisfactorily redressed by RBI regulated banks/NBFCs/system partners, you can lodge a complaint with the Lokpal (Ombudsman).
3. Including all complaints relating to deficiencies in services, apart from complaints in the exclusion list
4. Submit complaints online at https://cms.rbi.org.in or by post at Centralized Receipt Processing Centre, Reserve Bank of India, Chandigarh – 160017.
5. Check the current status of your complaint on Grievance Management System (https://cms.rbi.org.in). Call 14448 for more information on working days, except national holidays: 8:00 AM to 10:00 PM for English and Hindi For 10 regional languages (Assamese, Bengali, Gujarati, Kannada, Marathi, Malayalam, Odia, Punjabi, Telugu and Tamil) from 9:30 AM to 5:15 PM To file a complaint
6. visit https://cms.rbi.org.in For more information visit https://rbikehtahai.rbi.org.in/ To give feedback, write to rbikehta hai@rbi.org.in.

More Details

Salient features of RBI Integrated Ombudsman Scheme

1. It will no longer be necessary for a complainant to identify under which scheme he/she should file complaint with the Ombudsman.
2. The Scheme defines ‘deficiency in service’ as the ground for filing a complaint, with a specified list of exclusions. Therefore, the complaints would no longer be rejected simply on account of “not covered under the grounds listed in the scheme”.
3. The Scheme has done away with the jurisdiction of each ombudsman office.
4. A Centralised Receipt and Processing Centre has been set up at RBI, Chandigarh for receipt and initial processing of physical and email complaints in any language.
5. The responsibility of representing the Regulated Entity and furnishing information in respect of complaints filed by customers against the Regulated Entity would be that of the Principal Nodal Officer in the rank of a General Manager in a Public Sector Bank or equivalent.
6. The Regulated Entity will not have the right to appeal in cases where an Award is issued by the ombudsman against it for not furnishing satisfactory and timely information/documents.

रिझर्व्ह बँक – एकात्मिक लोकपाल योजना

1. आरबीआय विनियमित संस्थांच्या विरुद्ध तक्रारींच्या निवारणासाठी एकल सुविधा
2. 30 दिवसांच्या आत तक्रारींचे निवारण न झाल्यास किंवा आरबीआय द्वारा विनियमित बँका/एनबीएफसी/प्रणाली भागीदाराच्यां द्वारा समाधानकारक निवारण न झाल्यास तुम्ही त्यांची तक्रार लोकपालांकडे (ऑम्बड्समॅन) दाखल करू शकता.
3. अपवर्जन सूचीतील तक्रारींच्या व्यतिरिक्त, सेवांमधील कमतरतांच्या संबंधांतील सर्व तक्रारींचा समावेश
4. तक्रारी ऑनलाइन https://cms.rbi.org.in येथे किंवा पोस्टाने केंद्रीकृत पावती प्रसंस्करण केंद्र, रिझर्व्ह बँक ऑफ इंडिया, चंडीगढ – 160017 येथे दाखल करा.
5. तुमच्या तक्रारीची सद्यस्थिती तक्रार व्यवस्थापन प्रणाली (https://cms.rbi.org.in) वर बघा
6. राष्ट्रीय सुट्ट्या वगळता, कामाच्या दिवशी अधिक माहितीसाठी 14448 वर कॉल करा:
7. इंग्रजी आणि हिंदीसाठी सकाळी 8:00 वाजल्यापासून रात्री 10:00 वाजेपर्यंत
8. 10 क्षेत्रीय भाषांसाठी (आसामी, बंगाली, गुजराती, कन्नड, मराठी, मलयाळम, ओडिया, पंजाबी,
9. तेलुगू आणि तमिळ) सकाळी 9:30 वाजल्यापासून संध्याकाळी 5:15 वाजेपर्यंत
10. तक्रार दाखल करण्यासाठी https://cms.rbi.org.in येथे विजिट करा
11. अधिक माहितीसाठी https://rbikehtahai.rbi.org.in/ वर जा फीडबॅक देण्यासाठी, rbikehta hai@rbi.org.in ला लिहा.