{"id":30351,"date":"2023-03-21T17:42:19","date_gmt":"2023-03-21T12:12:19","guid":{"rendered":"https:\/\/mahabharti.in\/yojana\/?p=30351"},"modified":"2023-03-21T17:42:19","modified_gmt":"2023-03-21T12:12:19","slug":"rbi-scheme","status":"publish","type":"post","link":"https:\/\/mahabharti.in\/yojana\/rbi-scheme\/","title":{"rendered":"Reserve Bank &#8211; Integrated Ombudsman Scheme"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_88 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mahabharti.in\/yojana\/rbi-scheme\/#RBI_Integrated_Ombudsman_Scheme\" >RBI Integrated Ombudsman Scheme<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mahabharti.in\/yojana\/rbi-scheme\/#Salient_features_of_RBI_Integrated_Ombudsman_Scheme\" >Salient features of RBI Integrated Ombudsman Scheme<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mahabharti.in\/yojana\/rbi-scheme\/#%E0%A4%B0%E0%A4%BF%E0%A4%9D%E0%A4%B0%E0%A5%8D%E0%A4%B5%E0%A5%8D%E0%A4%B9_%E0%A4%AC%E0%A4%81%E0%A4%95_%E2%80%93_%E0%A4%8F%E0%A4%95%E0%A4%BE%E0%A4%A4%E0%A5%8D%E0%A4%AE%E0%A4%BF%E0%A4%95_%E0%A4%B2%E0%A5%8B%E0%A4%95%E0%A4%AA%E0%A4%BE%E0%A4%B2_%E0%A4%AF%E0%A5%8B%E0%A4%9C%E0%A4%A8%E0%A4%BE\" >\u0930\u093f\u091d\u0930\u094d\u0935\u094d\u0939 \u092c\u0901\u0915 &#8211; \u090f\u0915\u093e\u0924\u094d\u092e\u093f\u0915 \u0932\u094b\u0915\u092a\u093e\u0932 \u092f\u094b\u091c\u0928\u093e<\/a><\/li><\/ul><\/nav><\/div>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"RBI_Integrated_Ombudsman_Scheme\"><\/span>RBI Integrated Ombudsman Scheme<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol style=\"text-align: justify;\">\n<li><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">A single facility for redressal of grievances against <\/span><\/span><\/span><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">RBI regulated entities<\/span><\/span> <\/span><\/li>\n<li><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">If the grievances are not redressed within 30 days or are not satisfactorily redressed by RBI regulated banks\/NBFCs\/system partners, you can lodge a complaint with the Lokpal (Ombudsman).<\/span><\/span> <\/span><\/li>\n<li><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Including all complaints relating to deficiencies in services, apart from complaints in the exclusion list<\/span><\/span> <\/span><\/li>\n<li><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Submit complaints online at https:\/\/cms.rbi.org.in or by post at Centralized Receipt Processing Centre, Reserve Bank of India, Chandigarh &#8211; 160017.<\/span><\/span> <\/span><\/li>\n<li><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Check the current status of your complaint on Grievance Management System (https:\/\/cms.rbi.org.in).<\/span><\/span> <\/span><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Call 14448 for more information on working days, except national holidays:<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">8:00 AM to 10:00 PM for English and Hindi<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">For 10 regional languages (Assamese, Bengali, Gujarati, Kannada, Marathi, Malayalam, Odia, Punjabi,<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Telugu and Tamil) from 9:30 AM to 5:15 PM<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">To file a complaint <\/span><\/span><\/span><\/li>\n<li><span class=\"HwtZe\" lang=\"en\"><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">visit https:\/\/cms.rbi.org.in<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">For more information visit https:\/\/rbikehtahai.rbi.org.in\/ To give feedback, write to rbikehta hai@rbi.org.in.<\/span><\/span><\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><a class=\"maxbutton-2 maxbutton\" target=\"_blank\" title=\"Online Application Form link\" rel=\"noopener\" href=\"https:\/\/rbikehtahai.rbi.org.in\/\"><span class='mb-text'>More Details<\/span><\/a><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Salient_features_of_RBI_Integrated_Ombudsman_Scheme\"><\/span>Salient features of RBI Integrated Ombudsman Scheme<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol style=\"text-align: justify;\">\n<li>It will no longer be necessary for a complainant to identify under which scheme he\/she should file complaint with the Ombudsman.<\/li>\n<li>The Scheme defines \u2018deficiency in service\u2019 as the ground for filing a complaint, with a specified list of exclusions. Therefore, the complaints would no longer be rejected simply on account of \u201cnot covered under the grounds listed in the scheme\u201d.<\/li>\n<li>The Scheme has done away with the jurisdiction of each ombudsman office.<\/li>\n<li>A Centralised Receipt and Processing Centre has been set up at RBI, Chandigarh for receipt and initial processing of physical and email complaints in any language.<\/li>\n<li>The responsibility of representing the Regulated Entity and furnishing information in respect of complaints filed by customers against the Regulated Entity would be that of the Principal Nodal Officer in the rank of a General Manager in a Public Sector Bank or equivalent.<\/li>\n<li>The Regulated Entity will not have the right to appeal in cases where an Award is issued by the ombudsman against it for not furnishing satisfactory and timely information\/documents.<\/li>\n<\/ol>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"%E0%A4%B0%E0%A4%BF%E0%A4%9D%E0%A4%B0%E0%A5%8D%E0%A4%B5%E0%A5%8D%E0%A4%B9_%E0%A4%AC%E0%A4%81%E0%A4%95_%E2%80%93_%E0%A4%8F%E0%A4%95%E0%A4%BE%E0%A4%A4%E0%A5%8D%E0%A4%AE%E0%A4%BF%E0%A4%95_%E0%A4%B2%E0%A5%8B%E0%A4%95%E0%A4%AA%E0%A4%BE%E0%A4%B2_%E0%A4%AF%E0%A5%8B%E0%A4%9C%E0%A4%A8%E0%A4%BE\"><\/span>\u0930\u093f\u091d\u0930\u094d\u0935\u094d\u0939 \u092c\u0901\u0915 &#8211; \u090f\u0915\u093e\u0924\u094d\u092e\u093f\u0915 \u0932\u094b\u0915\u092a\u093e\u0932 \u092f\u094b\u091c\u0928\u093e<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol style=\"text-align: justify;\">\n<li>\u0906\u0930\u092c\u0940\u0906\u092f \u0935\u093f\u0928\u093f\u092f\u092e\u093f\u0924 \u0938\u0902\u0938\u094d\u0925\u093e\u0902\u091a\u094d\u092f\u093e \u0935\u093f\u0930\u0941\u0926\u094d\u0927 \u0924\u0915\u094d\u0930\u093e\u0930\u0940\u0902\u091a\u094d\u092f\u093e \u0928\u093f\u0935\u093e\u0930\u0923\u093e\u0938\u093e\u0920\u0940 \u090f\u0915\u0932 \u0938\u0941\u0935\u093f\u0927\u093e<\/li>\n<li>30 \u0926\u093f\u0935\u0938\u093e\u0902\u091a\u094d\u092f\u093e \u0906\u0924 \u0924\u0915\u094d\u0930\u093e\u0930\u0940\u0902\u091a\u0947 \u0928\u093f\u0935\u093e\u0930\u0923 \u0928 \u091d\u093e\u0932\u094d\u092f\u093e\u0938 \u0915\u093f\u0902\u0935\u093e \u0906\u0930\u092c\u0940\u0906\u092f \u0926\u094d\u0935\u093e\u0930\u093e \u0935\u093f\u0928\u093f\u092f\u092e\u093f\u0924 \u092c\u0901\u0915\u093e\/\u090f\u0928\u092c\u0940\u090f\u092b\u0938\u0940\/\u092a\u094d\u0930\u0923\u093e\u0932\u0940 \u092d\u093e\u0917\u0940\u0926\u093e\u0930\u093e\u091a\u094d\u092f\u093e\u0902 \u0926\u094d\u0935\u093e\u0930\u093e \u0938\u092e\u093e\u0927\u093e\u0928\u0915\u093e\u0930\u0915 \u0928\u093f\u0935\u093e\u0930\u0923 \u0928 \u091d\u093e\u0932\u094d\u092f\u093e\u0938 \u0924\u0941\u092e\u094d\u0939\u0940 \u0924\u094d\u092f\u093e\u0902\u091a\u0940 \u0924\u0915\u094d\u0930\u093e\u0930 \u0932\u094b\u0915\u092a\u093e\u0932\u093e\u0902\u0915\u0921\u0947 (\u0911\u092e\u094d\u092c\u0921\u094d\u0938\u092e\u0945\u0928) \u0926\u093e\u0916\u0932 \u0915\u0930\u0942 \u0936\u0915\u0924\u093e.<\/li>\n<li>\u0905\u092a\u0935\u0930\u094d\u091c\u0928 \u0938\u0942\u091a\u0940\u0924\u0940\u0932 \u0924\u0915\u094d\u0930\u093e\u0930\u0940\u0902\u091a\u094d\u092f\u093e \u0935\u094d\u092f\u0924\u093f\u0930\u093f\u0915\u094d\u0924, \u0938\u0947\u0935\u093e\u0902\u092e\u0927\u0940\u0932 \u0915\u092e\u0924\u0930\u0924\u093e\u0902\u091a\u094d\u092f\u093e \u0938\u0902\u092c\u0902\u0927\u093e\u0902\u0924\u0940\u0932 \u0938\u0930\u094d\u0935 \u0924\u0915\u094d\u0930\u093e\u0930\u0940\u0902\u091a\u093e \u0938\u092e\u093e\u0935\u0947\u0936<\/li>\n<li>\u0924\u0915\u094d\u0930\u093e\u0930\u0940 \u0911\u0928\u0932\u093e\u0907\u0928 https:\/\/cms.rbi.org.in \u092f\u0947\u0925\u0947 \u0915\u093f\u0902\u0935\u093e \u092a\u094b\u0938\u094d\u091f\u093e\u0928\u0947 \u0915\u0947\u0902\u0926\u094d\u0930\u0940\u0915\u0943\u0924 \u092a\u093e\u0935\u0924\u0940 \u092a\u094d\u0930\u0938\u0902\u0938\u094d\u0915\u0930\u0923 \u0915\u0947\u0902\u0926\u094d\u0930, \u0930\u093f\u091d\u0930\u094d\u0935\u094d\u0939 \u092c\u0901\u0915 \u0911\u092b \u0907\u0902\u0921\u093f\u092f\u093e, \u091a\u0902\u0921\u0940\u0917\u0922 &#8211; 160017 \u092f\u0947\u0925\u0947 \u0926\u093e\u0916\u0932 \u0915\u0930\u093e.<\/li>\n<li>\u0924\u0941\u092e\u091a\u094d\u092f\u093e \u0924\u0915\u094d\u0930\u093e\u0930\u0940\u091a\u0940 \u0938\u0926\u094d\u092f\u0938\u094d\u0925\u093f\u0924\u0940 \u0924\u0915\u094d\u0930\u093e\u0930 \u0935\u094d\u092f\u0935\u0938\u094d\u0925\u093e\u092a\u0928 \u092a\u094d\u0930\u0923\u093e\u0932\u0940 (https:\/\/cms.rbi.org.in) \u0935\u0930 \u092c\u0918\u093e<\/li>\n<li>\u0930\u093e\u0937\u094d\u091f\u094d\u0930\u0940\u092f \u0938\u0941\u091f\u094d\u091f\u094d\u092f\u093e \u0935\u0917\u0933\u0924\u093e, \u0915\u093e\u092e\u093e\u091a\u094d\u092f\u093e \u0926\u093f\u0935\u0936\u0940 \u0905\u0927\u093f\u0915 \u092e\u093e\u0939\u093f\u0924\u0940\u0938\u093e\u0920\u0940 14448 \u0935\u0930 \u0915\u0949\u0932 \u0915\u0930\u093e:<\/li>\n<li>\u0907\u0902\u0917\u094d\u0930\u091c\u0940 \u0906\u0923\u093f \u0939\u093f\u0902\u0926\u0940\u0938\u093e\u0920\u0940 \u0938\u0915\u093e\u0933\u0940 8:00 \u0935\u093e\u091c\u0932\u094d\u092f\u093e\u092a\u093e\u0938\u0942\u0928 \u0930\u093e\u0924\u094d\u0930\u0940 10:00 \u0935\u093e\u091c\u0947\u092a\u0930\u094d\u092f\u0902\u0924<\/li>\n<li>10 \u0915\u094d\u0937\u0947\u0924\u094d\u0930\u0940\u092f \u092d\u093e\u0937\u093e\u0902\u0938\u093e\u0920\u0940 (\u0906\u0938\u093e\u092e\u0940, \u092c\u0902\u0917\u093e\u0932\u0940, \u0917\u0941\u091c\u0930\u093e\u0924\u0940, \u0915\u0928\u094d\u0928\u0921, \u092e\u0930\u093e\u0920\u0940, \u092e\u0932\u092f\u093e\u0933\u092e, \u0913\u0921\u093f\u092f\u093e, \u092a\u0902\u091c\u093e\u092c\u0940,<\/li>\n<li>\u0924\u0947\u0932\u0941\u0917\u0942 \u0906\u0923\u093f \u0924\u092e\u093f\u0933) \u0938\u0915\u093e\u0933\u0940 9:30 \u0935\u093e\u091c\u0932\u094d\u092f\u093e\u092a\u093e\u0938\u0942\u0928 \u0938\u0902\u0927\u094d\u092f\u093e\u0915\u093e\u0933\u0940 5:15 \u0935\u093e\u091c\u0947\u092a\u0930\u094d\u092f\u0902\u0924<\/li>\n<li>\u0924\u0915\u094d\u0930\u093e\u0930 \u0926\u093e\u0916\u0932 \u0915\u0930\u0923\u094d\u092f\u093e\u0938\u093e\u0920\u0940 https:\/\/cms.rbi.org.in \u092f\u0947\u0925\u0947 \u0935\u093f\u091c\u093f\u091f \u0915\u0930\u093e<\/li>\n<li>\u0905\u0927\u093f\u0915 \u092e\u093e\u0939\u093f\u0924\u0940\u0938\u093e\u0920\u0940 https:\/\/rbikehtahai.rbi.org.in\/ \u0935\u0930 \u091c\u093e \u092b\u0940\u0921\u092c\u0945\u0915 \u0926\u0947\u0923\u094d\u092f\u093e\u0938\u093e\u0920\u0940, rbikehta hai@rbi.org.in \u0932\u093e \u0932\u093f\u0939\u093e.<\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-30353 aligncenter\" src=\"https:\/\/mahabharti.in\/yojana\/wp-content\/uploads\/2023\/03\/rbi-1-573x800.jpeg\" alt=\"rbi\" width=\"573\" height=\"800\" srcset=\"https:\/\/mahabharti.in\/yojana\/wp-content\/uploads\/2023\/03\/rbi-1-573x800.jpeg 573w, https:\/\/mahabharti.in\/yojana\/wp-content\/uploads\/2023\/03\/rbi-1-215x300.jpeg 215w, https:\/\/mahabharti.in\/yojana\/wp-content\/uploads\/2023\/03\/rbi-1-768x1073.jpeg 768w, https:\/\/mahabharti.in\/yojana\/wp-content\/uploads\/2023\/03\/rbi-1-1099x1536.jpeg 1099w, https:\/\/mahabharti.in\/yojana\/wp-content\/uploads\/2023\/03\/rbi-1.jpeg 1402w\" sizes=\"auto, (max-width: 573px) 100vw, 573px\" \/><\/p>\n<p style=\"text-align: justify;\">\n","protected":false},"excerpt":{"rendered":"<p>RBI Integrated Ombudsman Scheme A single facility for redressal of grievances against RBI regulated entities If the grievances are not redressed within 30 days or are not satisfactorily redressed by RBI regulated banks\/NBFCs\/system partners, you can lodge a complaint with the Lokpal (Ombudsman). Including all complaints relating to deficiencies in services, apart from complaints in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":30353,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7683,7684],"tags":[],"class_list":["post-30351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-central-government-yojana","category-sarkari-yojana"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RBI Integrated Ombudsman Scheme @ rbikehtahai.rbi.org.in<\/title>\n<meta name=\"description\" content=\"RBI Integrated Ombudsman Scheme - A single facility for redressal of grievances against RBI regulated entities.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mahabharti.in\/yojana\/rbi-scheme\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RBI Integrated Ombudsman Scheme @ rbikehtahai.rbi.org.in\" \/>\n<meta property=\"og:description\" content=\"RBI Integrated Ombudsman Scheme - A single facility for redressal of grievances against RBI regulated entities.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mahabharti.in\/yojana\/rbi-scheme\/\" \/>\n<meta property=\"og:site_name\" content=\"\u092e\u0939\u093e\u092d\u0930\u0924\u0940..\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MahaBhartiin-108369027164666\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-21T12:12:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mahabharti.in\/yojana\/wp-content\/uploads\/2023\/03\/rbi-1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1402\" \/>\n\t<meta property=\"og:image:height\" content=\"1959\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"MahaBhartiYojana\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"MahaBhartiYojana\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/mahabharti.in\\\/yojana\\\/rbi-scheme\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mahabharti.in\\\/yojana\\\/rbi-scheme\\\/\"},\"author\":{\"name\":\"MahaBhartiYojana\",\"@id\":\"https:\\\/\\\/mahabharti.in\\\/yojana\\\/#\\\/schema\\\/person\\\/b015f347d82e5bfc8d11113a842b1ac4\"},\"headline\":\"Reserve Bank &#8211; 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